Experience and results

Care Home Turnaround and Service Improvement Results

The figures below use conservative values where working documents differ. Further assignment detail can be discussed in confidence.

13 CIW Priority Action Notices resolved across recent assignments

£3m+ annualised revenue protected through recovery

30+ homes reviewed in acquisition and operational diligence

20+ years of care-sector leadership and improvement

Regulatory recovery

South Wales

Appointed to a service facing significant CIW challenge, Gwenllian restored operating control, rebuilt confidence and led the closure of three Priority Action Notices within eight weeks.

Responsibility: Interim Registered Manager with responsibility for a 54-person workforce.
Intervention: Governance reset, safeguarding discipline, rota and workforce reform, stakeholder engagement and controlled reopening of admissions.
Outcome: Four permanent residents and nine respite stays approved after safe admissions resumed. An August 2025 impact report projected £528,851 of admissions revenue using stated fee and length-of-stay assumptions; this is a forecast, not revenue already received.

Enforcement and embargo

National disability charity, North Wales

Gwenllian took responsibility during a period of regulatory enforcement and an active admissions embargo. She restored documentation, quality assurance and operating discipline while working with CIW, families and internal stakeholders.

Outcome: Enforcement actions resolved, admissions embargo lifted and the service prepared for later M&A review.

Portfolio operations

Acquisition due diligence across 30+ homes

Operational reviews tested safeguarding culture, leadership capability, workforce maturity, regulatory exposure and commercial viability.

Scale: More than 30 homes assessed, including over 20 detailed site inspections.
Output: Board-level findings on acquisition risk, turnaround requirements and post-deal priorities.

Service development

Specialist residential model in South Wales

A strategic blueprint tested acquisition and new-site pathways for a learning-disability and autism service, connecting regulation, commissioning demand, staffing economics, pricing, occupancy and replication.

Output: Financial sensitivity, commissioning strategy and separate 30, 60 and 90-day plans for acquired and newly commissioned services.

What colleagues and recruiters say

“Professional, reliable and highly focused … a fantastic mentor for all staff at all levels.”Jo Robinson-Randall · turnaround colleague

“High integrity, professionalism and reliability.”Kristian Kurbalija · Business Manager and Senior Recruiter, Synergie